Welcome to Florist Westminster, your trusted provider of online flower delivery in Westminster and surrounding areas. These Terms & Conditions (“Terms”) detail the rules and requirements for ordering flowers and related products from our website. By placing an order with Florist Westminster, you agree to abide by these Terms. Please read them carefully before proceeding with your purchases. These Terms apply equally to customers across Westminster and neighbouring districts.
Within these Terms, “we”, “us”, and “our” refer to Florist Westminster. “You” and “your” refer to the customer placing the order. “Website” means our online platform through which orders may be submitted for flower delivery in Westminster and surrounding areas.
1. Browsing and Selection: Browse our online catalogue to select your preferred flower arrangements or gifts. Each product description includes details on size, flower variety, and any available customisation options.
2. Submission: Add selected items to your basket and proceed to checkout. You will need to provide accurate delivery details, recipient information, and any specific delivery instructions. Failure to supply correct information may lead to delays or failed deliveries.
3. Confirmation: Once you submit your order, you will receive an on-screen confirmation and a confirmation reference number. Order acceptance is subject to payment authorisation and product availability.
4. Acceptance: All orders are subject to our acceptance. We reserve the right to refuse any order at our discretion, with a full refund provided where applicable. Specifically, acceptance may be withheld in cases of out-of-stock items, inaccurate information, or where delivery is not feasible.
1. Accepted Payment Methods: We accept payment via major credit and debit cards, as indicated during checkout. Payment is taken upon order submission, subject to authorisation by your payment provider.
2. Pricing: All prices are listed in Pounds Sterling (£/GBP) and include VAT where applicable. Delivery charges are added at checkout and may vary based on destination within Westminster and nearby areas. All prices are correct at the time of publication but are subject to change at our discretion.
3. Security: Your card details are processed securely in compliance with applicable laws. We utilise industry-standard encryption methods to safeguard payment data. We do not store your card details after the transaction has been completed.
4. Failed Payments: If payment is unsuccessful or declined, your order will not be processed. We accept no liability for delays resulting from payment issues.
1. Customer Cancellations: You may cancel an order for standard flower arrangements up to 24 hours before the scheduled delivery date. For same-day or next-day delivery orders, cancellations must be made within one hour of order confirmation, provided the order has not been prepared or dispatched.
To cancel, you must contact us using the method described during the order process. We will confirm receipt of your cancellation. Any eligible refunds will be processed to your original payment method within 7 working days.
2. Amendments: Amendments to your order may be possible up to 24 hours before dispatch. Amendments requested after this period cannot be guaranteed, especially for orders already prepared or in transit.
3. Supplier Cancellations: In rare circumstances, we may need to cancel your order (e.g., due to stock unavailability, adverse weather preventing delivery, or force majeure events). In such cases, you will be notified promptly, and a full refund offered.
1. Delivery Coverage: We provide flower delivery throughout Westminster and selected surrounding areas. Delivery zones and timescales are made clear at checkout. Please confirm your address is within our eligible areas before placing your order.
2. Delivery Times: Standard delivery hours are 8:00 AM to 7:00 PM, Monday to Saturday. Same-day delivery is available for orders confirmed before the specified cut-off time. Delivery times for special occasions (e.g., Valentine’s Day, Mother’s Day) may vary due to increased demand.
3. Delivery Instructions: Please provide accurate address details and any relevant delivery instructions when ordering. If the recipient is unavailable, we may attempt delivery to a neighbour, leave the flowers in a safe place, or rearrange delivery (at our discretion). Where redelivery is necessary due to incorrect or incomplete details provided by you, additional charges may apply.
4. Delivery Delays: While we make every effort to deliver on the requested date, delivery times are not guaranteed due to external factors (e.g., traffic, weather). We do not accept responsibility for delays outside our control.
Whilst every effort is made to supply the exact products ordered, please note that flowers are subject to seasonal and regional availability. We reserve the right to substitute flowers, foliage, or packaging with items of equal or greater value and similar style, where necessary. You will be notified if a significant substitution is required.
We take pride in ensuring that all flowers delivered are fresh and in optimal condition. Please note that flowers are perishable goods. To prolong the life of your flowers, we recommend following the care instructions provided with each order.
If you are not satisfied with the quality of the flowers received, you must inform us within 24 hours of delivery. Please provide photographic evidence where possible, as this assists in resolving concerns quickly.
Due to the perishable nature of our products, returns may not always be possible. However, if the flowers or gifts you receive are damaged in transit or not as described, you may be eligible for a replacement or refund. Claims must be made within 24 hours of delivery and include details of the issue and supporting photos.
1. Limitation of Liability: Our total liability for any claim arising under or in connection with these Terms shall be limited to the value of your order. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence or for fraud.
2. Indirect Losses: We are not responsible for any indirect or consequential loss, including loss of enjoyment, business, revenue, or goodwill, resulting from your use of our Website or from late, incorrect, or failed deliveries.
3. Customer Responsibilities: It is your duty to ensure the recipient’s correct delivery address, contact information, and availability. We are not liable for delivery failures or delays where incomplete or incorrect information has been provided.
Orders may only be placed by persons aged 18 years or over. Certain items (such as alcoholic accompaniments) may only be sold or delivered to customers and recipients who are 18 years or older, as required by law. By placing an order for such products, you confirm that you meet the legal requirements.
All content on the Website, including text, images, product descriptions, and designs, are protected by copyright and other intellectual property rights. You may not use, reproduce, modify, or distribute our materials without prior written permission.
Your privacy is important to us. Personal data submitted during your order is processed in accordance with UK data protection laws. For details of how we use and protect your personal data, please refer to our separate Privacy Policy.
If you have any concerns or complaints regarding your order or these Terms, please contact us using the method described on our website. We endeavour to resolve all complaints promptly and to your satisfaction, in accordance with applicable consumer rights in the UK.
We will not be responsible for any breach of these Terms caused by circumstances beyond our reasonable control, including but not limited to natural disasters, fire, flood, strikes, epidemic, or governmental restrictions.
These Terms & Conditions and any dispute or claim arising out of or in connection with them or their subject matter is governed by the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such disputes or claims.
We reserve the right to amend these Terms at any time. Updated versions will be published on our Website and will apply to all orders placed after the date of publication. Please review these Terms regularly to ensure you are aware of any changes.
These Terms represent the entire agreement between you and Florist Westminster regarding your use of our online flower delivery services. If any provision is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
If you have questions about these Terms or require clarification about any aspect of your flower delivery in Westminster, please contact us using the details provided on our website. We are always happy to assist our customers across Westminster and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Westminster, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Westminster.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
