As a trusted local florist serving households and businesses throughout Westminster, Florist Westminster is dedicated to delivering only the freshest flowers with every arrangement. Your satisfaction is our top priority and our guarantee ensures every bouquet arrives looking its best. If any aspect of your order does not meet expectations, we have clear return, refund, and complaint procedures in place to resolve issues promptly and fairly.
We stand by the quality and freshness of our flowers. Every bouquet is hand-selected, arranged, and delivered with great care to guarantee it is as vibrant and beautiful as possible. Our freshness window means that your flowers should last a minimum of 5 days from the date of delivery, provided they receive proper care such as fresh water and placement away from extreme temperatures.
In the unlikely event that your flowers arrive damaged or wilted, please contact us as soon as possible—ideally within 24 hours of receiving your order. We ask that you provide photographs of the damaged items so we can assess the situation quickly and accurately. This helps us in providing the best resolution and also assists with our ongoing quality assurance.
If your flowers do not meet our freshness guarantee or arrive in less than perfect condition, we offer the following options:
All requests for refunds or replacements should be made within 48 hours of delivery to ensure eligibility under our Fresh Flowers Guarantee. Claims made outside this window may be handled at our discretion.
Because flowers are perishable, returns are rarely required. In most cases, we resolve issues by issuing a refund or replacement. If we do ask for the item to be returned, we will provide full instructions and cover any necessary shipping or collection costs.
We value your feedback and view complaints as an opportunity to improve our service. If you have any concerns about your order or our service, please reach out to us promptly. Provide your order details and a thorough description of your concern. Our team will respond in a timely manner, working with you to resolve your issue to your satisfaction. We aim to acknowledge all complaints within one business day and to resolve them as quickly as possible.
Florist Westminster is proud to serve the local community with fresh, beautiful flowers and reliable service. Whether delivering to homes or businesses, our team ensures each order is handled with care, and that our customers are supported every step of the way. Thank you for trusting us with your special moments – your peace of mind is at the heart of everything we do.
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